At the TUC, we’re respect everyone’s right to privacy, and want to keep your personal data private if you use our online services. This page sets out what you can expect from the TUC in how we collect and process any data about you.
Any personal data you provide to us is controlled by The TUC. We are registered as a data controller with the Information Commissioner's Office under reference Z8053646.
If you have any queries about how we gather, and use your personal data then you can get in touch with our Data Protection Officer by post at:
Data Protection Officer
Trades Union Congress (TUC)
Great Russell Street
Or via email: firstname.lastname@example.org
Your rights over your data
You have a number of rights over how we gather and use your personal data. You have the rights to:
- be informed about the collection and use of your personal data (e.g. in this privacy notice);
- object to the processing of your data where we relying on our legitimate interests as the legal basis for processing;
- withdraw your consent for us to use your data at any time, where you have opted in to our data processing in the past;
- ask us to change incorrect or incomplete data we hold about you;
- ask us to delete your personal data where it is no longer necessary for us to use it, when you have withdrawn consent, or where we have no lawful basis for keeping it;
- ask us to restrict the personal data we use about you where you have asked for it to be deleted or where you have objected to our use of it;
- ask us to provide you or a third party with some of the personal data we hold about you in a structured, commonly used, electronic form, so it can be easily transferred;
- request access to a copy of your personal data, along with information on what personal data we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request free of charge by contacting our Data Protection Officer in writing at the address above;
- not be subject to a decision based solely on automated processing, including profiling;
- make a complaint to us about how we have used your personal data.
To learn more about these rights please see the Information Commissioner’s Office website.
If you would like to exercise any of these rights, please contact our Data Protection Officer by post or email at the address above. We will need to ask you to confirm your identity before we can deliver on a number of these rights.
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner’s Office (the regulator for privacy / data protection legislation). The Information Commissioner’s Office (ICO) can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 111
What kinds of data do we collect?
We may collect a variety of personal data from you, as part of your interactions with us. This could include:
- Your IP address, and how you use our websites,
- Your name,
- Contact details, phone number, email address, postal address,
- Your employer,
- Your union membership,
- Your social media identity,
- Topics you are interested in,
- Details of campaigns you have supported,
- Responses to surveys you have completed,
- Photos or avatars you upload to our site,
- Comments you submit or publish with us,
- Communications you have with other users via the site.
What we do with your data
We use your information under our legitimate interests to help us understand how our websites are effectively serving our users, and to make improvements. We use Google Analytics software to analyse our digital performance, or to assess the popularity of our campaigns.
We use your information to fulfill any contract you make with us, and supply you with the information or services that you want to use. This may include for example joining a mailing list or creating an account or personal profile page. We may also use your information to notify you about important changes or developments to the website or our services.
In order to provide you with these services, we may sometimes need to contact you. That would most likely be by email, but could be by post, telephone, instant message or SMS text message, depending on the situation. For example, we may contact you if it appears you are having problems creating an account.
We collect and use personal information that you submit via our website, based on your consent to use our services and receive contact from us. The information you provide will enable us to send you direct marketing and information regarding our campaigns, activities and services; or to contact you for your views on our services and participation in campaign activities.
If you join a mailing list or group that we operate, we will send you communications through the channels you have selected. This may include direct marketing updates by email, SMS, post, telephone or instant messaging. If you do not want us to contact you by any of these means, please indicate this within your account or let us know by e-mailing us at email@example.com. Please note that we may not be able to continue providing particular services to you if you request that we do not contact you.
We store data on preferences that you submit to us, or from campaign actions you take with us, to help us send you information that more closely matches your interests, or to follow up on issues you have been involved in.
We want to ensure you only hear from us if you still want to do so. You can unsubscribe from any email that we send, and we will aim to unsubscribe you ourselves after two years if you do not update your details, reconsent to contacts, or respond to our emails in that time. We will aim to delete inactive accounts after five years, if you haven’t logged in or taken activity with us in that time.
We may also contact you, or permit selected third parties (such as the individual trade unions that make up the TUC) to contact you, by post, telephone, SMS text message and e-mail about other goods or services which you may be interested in. We’ll only do this if you have explicitly consented to it by ticking the relevant boxes on the forms we use to collect your data.
We may use some of your personal information to participate in Facebook’s Custom Audience programs, which enable us to display adverts to existing supporters when they visit Facebook. We may provide your email address to Facebook so they can determine whether you are a registered account holder with them. Our adverts may then appear when you access Facebook. Some of your data is sent in an encrypted format that is deleted by Facebook (a) if it does not match with a Facebook account or (b) after they confirm you are a registered account holder. For more detailed information please see https://www.facebook.com/business/help/744354708981227 and Facebook’s data policy at https://en-gb.facebook.com/policy.php.
Sometimes we will be obliged to process your personal information due to legal obligations which are binding on us. We will only ever do so when strictly necessary.
Disclosing your information
We will not disclose your personal information to third parties unless we are required to do so by law, or unless we have your explicit consent.
Where you are giving consent for us to share your information with other organisations, such as our affiliated trade unions, to provide services or information to you, this will be made clear to you at the time.
You may of course choose to publish or share parts of your information with others by using our message boards, comment functions, your profile page and other sharing tools. You have control of any data you choose to publish or share using these platforms.
If you wish to have content you have provided removed from the service, please contact firstname.lastname@example.org or write to our Data Protection Officer.
We may need to disclose your information to regulatory bodies, government bodies, or law enforcement agencies. This will be upon request only, and and only when required to do so in order to satisfy legal obligations which are binding on us.
Storing your information and security
The information you provide to us via the Website will be stored and processed on servers based in the UK. However, in the course of our operations (including, without limitation, providing you with other Services, via SMS text message, message boards or in storing email and other communications between you and us) we may transfer your personal data to our service providers who are based outside of the European Economic Area (EEA). By submitting your personal data you agree that we may transfer, store and process your information outside of the European Economic Area. We will require our service providers who process your personal data to keep it safe and secure in accordance with the General Data Protection Regulations 2018.
We make use of the following data processor services not otherwise mentioned in this policy to deliver functionality as part of our services:
- Oxford Web Applications (web development)
- Control Shift Labs (campaign tools)
- Blue State Digital (email and campaign tools)
- Dogooder (campaign tools)
- Mailchimp (email tools)
- SurveyMonkey (survey tools)
- Cloudflare (IP address based server security)
- Apple (for IOS app users)
- Google (for Android app users)
We take all steps reasonably necessary to ensure your data is treated securely and in accordance with the General Data Protection Regulations 2018 and we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. In particular, we use secure socket layer (SSL) encryption technology and have stringent internal procedures to ensure only those of our employees or contractors who require access to your data have access to it.
However, you acknowledge that communications sent via the Internet cannot be guaranteed to be completely secure.
We do not knowingly process data of any person under the age of 16. If we come to discover, or have reason to believe, that you are 15 and under and we are holding your personal information, we will delete that information within a reasonable period and withhold our services accordingly.
Changes to your personal information
If your personal information changes or you find that any of the information that we hold about you is inaccurate, please advise us of the relevant changes as soon as possible:
- by logging into our website and changing it yourself,
- by e-mail to email@example.com or
- by post to Data Protection Officer, TUC, Congress House, Great Russell Street, London WC1B 3LS. Please clearly state any changes that you require.
Third party websites
Android and Apple permissions requested by the Unionreps app
If you use the UNIONREPS.org.uk mobile app, you'll need to approve permissions for using your device’s functionality in order for it to work properly. Here’s what the app will ask for and why we need it:
Used for permissions that are associated with accessing camera or capturing images/video from the device. This permission allows this application to capture the user's selfies in order for them to be used as profile picture.
Used for runtime permissions related to contacts and profiles on this device. This permission allows this application to hold the user's profile information such as name and email.
We want to inform you that whenever you use our service, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilising it, the time and date of your use of the app, and other statistics.
This policy was last updated 24 May 2018.